Customer Testimonials

Great experience with Dan and the rest of management working with us to get us the car we wanted! Highly recommend Dewey Jeep

We had a great experience at Dewey! Dan in Sales was incredibly helpful & found exactly what we were looking for! Christy in Finance made the process painless!

Jared was awesome to work with and I really appreciate how he was thorough and completely truthful while going through the process of buying a new truck

By far the best customer service I ever experienced and the truck was as they said it would be they even picked me up at the airport.

Dewey Dodge is a great dealer to work with we have bought a couple cars there the process is always quick and easy! I'm sure we will be back for our next car!

Sales people were great! Not pushy but very helpful.

Everyone at Dewey is always so very nice. Justin is very knowledgeable about the vehicles and makes many suggestions based on a customer's needs.

Fransisco and Matt were great to work with. They give you fair trade in value and were patient with my decision making process. Christi gave me a good rate and was very quick.

Everyone was so nice. The finance was fantastic. She was fun and made it fun for us. We had a great time with her!! Sale guy was nice and knowledgeable.

Bought my certified-used Jeep yesterday...easy sales process with Dan...great working with Kristen in Finance, got a great rate for me...monthly payments came in as I had hoped...all in all great experience... Thanks...!

(Translated by Google) Very good service, especially Mr. Francisco, 100% recommended, already doing business twice. (Original) Muy buen servicio especialmente el señor Francisco recomendado 100% ya 2 veces haciendo negocio

(Translated by Google) The parts department is very friendly and they help you with information if you ask them. (Original) Muy amable los del departamento de partes y te ayudan con la información si les pides ayuda

Great experience with Jared. This is the 2nd vehicle i have bought from him at Dewey in 5 years. There was no back and forth with the sales and finance managers (which i hate) giving me numbers that didnt work! We simply found the truck, i told him what i would like for trade value and monthly payment and the deal was done. Signing docs was smooth and I would definately buy from Jared again.

Casse was a pleasure to deal with. Not pushy, the whole transaction was made simple & efficient. She even had my car redetailed because I wasn't really satisfied with the previous job done. No questions asked, made sure the customer is always happy. Dewey has gone above & beyond for my business & I appreciate that, makes me keep coming back. Ask for Casse for your next purchase!

Casse was awesome to work with. She found the perfect new Durango for us. I got exactly what I wanted on my 2022 Gladiator. Thank you Casse

We have just purchased our second vehicle from Justin Carter. We drove over 6 hrs to buy a car from him. We are very loyal to Dewey Dodge and especially Justin. He is very knowledgeable about Mopars and works with you to make sure you get exactly what you want and need. We will drive miles to purchase from Justin and Dewey Dodge again. Thanks Justin we are super happy.

Joe was great easy to work will and got me the deal that I want for my Summit

I had an excellent experience purchasing a vehicle online thanks to Casse Adams at Dewey Dodge. I found both the car and Casse online, reached out directly, and was immediately impressed by her prompt, courteous, and informative communication. I’ll admit—I can be a bit of a pain to work with—but Casse handled everything like a pro and made me feel completely at ease. Every question I asked was answered, and every request I made was delivered on without hesitation. If you’re looking for someone who’s patient, responsive, and genuinely helpful, I highly recommend working with ... Read More

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Google - Apr 10, 2025

I had an excellent experience purchasing a vehicle online thanks to Casse Adams at Dewey Dodge. I found both the car and Casse online, reached out directly, and was immediately impressed by her prompt, courteous, and informative communication. I’ll admit—I can be a bit of a pain to work with—but Casse handled everything like a pro and made me feel completely at ease. Every question I asked was answered, and every request I made was delivered on without hesitation. If you’re looking for someone who’s patient, responsive, and genuinely helpful, I highly recommend working with Casse. Thanks again, Casse

There was a recall on my Jeep. The service department was super friendly and helpful throughout the process. They even washed my Jeep before giving it back!

Quick and easy

We felt very fortunate to have Jared Mingus, from Dewey Dodge in Ankeny as our salesman. He was polite, hardworking and straight forward! We appreciated his work during and after the sale! Thanks again, Jared

Great long distance experience. So happy with the experience. Humdi was great to wprk with and worked hard to earn my business. He walked me through the vehicle and made sure I was comfortable with everything before I went in to pay. When I paid there was no hassle, no upselling, just a straight quick transaction. I really appreciated the whole process!

Dewey is as good as it gets in the world of vehicle purchases!! We worked with the amazing Salesman Justin Carter, he is very personable and knowledgeable!! Justin was also amazing hosting our three daughters through the whole process!! We enjoyed the process the 1st time so much with replacing my truck we came back 2 weeks later, with Justin's amazing locating help, to replace our family's van!! The Finance team with Christi Adams and Alex Westra were also on point with processing our payments and going over options, even if said options didn't fit what we were ... Read More

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Google - Mar 10, 2025

Dewey is as good as it gets in the world of vehicle purchases!! We worked with the amazing Salesman Justin Carter, he is very personable and knowledgeable!! Justin was also amazing hosting our three daughters through the whole process!! We enjoyed the process the 1st time so much with replacing my truck we came back 2 weeks later, with Justin's amazing locating help, to replace our family's van!! The Finance team with Christi Adams and Alex Westra were also on point with processing our payments and going over options, even if said options didn't fit what we were looking for, no unnecessary pressure. Thank you all at Team Dewey Chrysler Dodge Jeep Ram for an awesome buying experience and two great Certified Used vehicles!!!!

Always get great service from Jared Mingus

great place to buy a car especially if you work with Humdi.

Great place where I found my car! Great customer service and all best for Hamdija who do his job right and clear!

Would 100% recommend! Especially If you work with salesman Humdi!

Welcomed upon arrival by Salesperson (Justin Carter) who was prepared to show vehicles of interest. Very knowledgeable and personable which allowed the process to go smoothly. Christin did a wonderful job walking through finance and warranties. Overall very pleased with our first Chrysler vehicle purchase at Dewey.

Joe was awesome!!!! After been treat unfairly at another dealership and Joe was so kind and got me in a new (to me) vehicle!!!!! Thank you Joe!!!!

Had the battery on my 2019 Jeep Cherokee changed this week. My son lives in Des Moines and we were visiting. Dewey's service department was great - very professional. They fit us in same day. I will say MUCH better than the local dealer on Hickman Rd.

Joe was a great help throughout the whole process

I cannot recommend Dewey Jeep highly enough for their exceptional service and customer care. After a series of disappointing encounters with another dealership, Dewey Jeep restored my faith in quality automotive service. From the moment I arrived, the staff at Dewey Jeep were welcoming and professional. They quickly diagnosed the issue with my Jeep — something the previous dealer had failed to address properly. They discovered that the clutch switch had been incorrectly installed and that the starter relays were damaged, likely due to mishandling by the previous service team. The technicians at Dewey were thorough and transparent about what was ... Read More

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Google - Feb 14, 2025

I cannot recommend Dewey Jeep highly enough for their exceptional service and customer care. After a series of disappointing encounters with another dealership, Dewey Jeep restored my faith in quality automotive service. From the moment I arrived, the staff at Dewey Jeep were welcoming and professional. They quickly diagnosed the issue with my Jeep — something the previous dealer had failed to address properly. They discovered that the clutch switch had been incorrectly installed and that the starter relays were damaged, likely due to mishandling by the previous service team. The technicians at Dewey were thorough and transparent about what was needed to fix the issue. They performed the repairs promptly and efficiently, ensuring that everything was in top working order. Moreover, they provided video evidence of the issues and the work done, which was a reassuring touch that showcased their commitment to transparency and accountability.

Would 100% recommend! Drove three hours for this fair and painless transaction with absolutely no regrets. Justin was knowledgeable and great to work with. After visiting several dealerships, I’m extremely pleased I ended up here.

I’m really happy with the car buying experience at Dewey. Casse in sales was very responsive, Christina in Finance was great, and the management team very helpful and easy to work with. Highly recommend!

The parts department was very fast and helpful in finding information that I needed for my RAM truck.

Came in looking for a specific car. It was off lot having work done. Cassie our sales representative took us to the lot for a test drive. We went through the financial process with Tanner. My husband and I would recommend working with him when it comes to it. Very nice and professional. Obviously we currently don't need work done but if do need it hopefully it'll be a breeze.

Jaheim is a great guy, very knowledgeable. Thanks for your help!

These people are fantastic, even when the other Jeep dealer dropped the ball!

(Translated by Google) Great dealer (Original) Отличный дилер

I brought my car in for transmission issues and some other non-major mechanical issues. Grant W. was my service advisor. He quickly and professionally checked my car in and was very great at communicating throughout the entire process. I had some warranty concerns as my mileage is under but close to the expiration mileage. He took care of everything. Not only did he handle this scenario like a boss, but went above and beyond with the warranty company. He called them whenever needed and even found that the other dealer I took my car to never even attempted to contact ... Read More

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Google - Oct 26, 2024

I brought my car in for transmission issues and some other non-major mechanical issues. Grant W. was my service advisor. He quickly and professionally checked my car in and was very great at communicating throughout the entire process. I had some warranty concerns as my mileage is under but close to the expiration mileage. He took care of everything. Not only did he handle this scenario like a boss, but went above and beyond with the warranty company. He called them whenever needed and even found that the other dealer I took my car to never even attempted to contact the warranty company for the same issues. Which he found would have been covered. I will continue to use Grant and Dewey Dodge for my vehicle issues. I fully back and recommend this dealer.

This is an interesting place. The salesman did exactly like he said. Rock solid Ky. The funance lady should get fired. She was real friendly until we would not spend $10000 on her stuff that no one needs. $414 for key fub insurance when they cost $100. Phoney windshield coverage, and on and on. She was mad at us for not buying that stuff. Ruined the experience. I told the salesman before we came i am not buying and add ons and we are paying the price he quoted us. That's it. And in the end that is what we paid, just ... Read More

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Google - Oct 14, 2024

This is an interesting place. The salesman did exactly like he said. Rock solid Ky. The funance lady should get fired. She was real friendly until we would not spend $10000 on her stuff that no one needs. $414 for key fub insurance when they cost $100. Phoney windshield coverage, and on and on. She was mad at us for not buying that stuff. Ruined the experience. I told the salesman before we came i am not buying and add ons and we are paying the price he quoted us. That's it. And in the end that is what we paid, just one mad finance person. She will run that business if they are not careful!!

Work they do is always good. However, the service advisors' communication is severely lacking. No updates on what they found during diagnostics, getting notified that vehicle is ready but you haven't been told what was found or what they recommend as a fix and when you finallybreach out because they don't you don't hear back from anyone whether you reach out via text or phone. My last 3 experiences have been this way. Very disappointing in their recent customer service

Excellent salesman

This dealership is run by some of the most kind and professional people in the business. If you are in the market for a vehicle, I highly recommend this dealership.

About 3 weeks ago I received an email from Dewey looking for used Wranglers. I love my 2 door Wrangler. Its a 2020, with less than 25,000 miles and is in immaculate condition with new wheels and bigger tires. I went in to look at a 4 door Wrangler, a 2020, so same year, MORE miles. Trey kept telling me to “up my monthly budget”. I told him in the beginning of our conversation, I would not go over my current payment. He would NOT listen to me. He even went as far as telling me to “ go ask my husband if I can up the ... Read More

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Google - May 21, 2024

About 3 weeks ago I received an email from Dewey looking for used Wranglers. I love my 2 door Wrangler. Its a 2020, with less than 25,000 miles and is in immaculate condition with new wheels and bigger tires. I went in to look at a 4 door Wrangler, a 2020, so same year, MORE miles. Trey kept telling me to “up my monthly budget”. I told him in the beginning of our conversation, I would not go over my current payment. He would NOT listen to me. He even went as far as telling me to “ go ask my husband if I can up the monthly budget”. My husband doesn’t pay my Jeep payment, I do. I may be a woman, but I buy my own cars and always have. He continued on by telling me my Wrangler wasn't worth much. I again told him I was only their due Dewey emailing me. He continued to NOT listen yo me. After they test drove my Jeep, they held onto my keys. I needed to leave. The receptionist paged Trey. He came back out of the upper office and began haggling numbers again AFTER I had just told him I needed my keys and HAD to leave NOW. I has to ask 3 more tomes for my Jeep keys. Do they keep your keys to hold you hostage at the dealership? I have bought 2 wranglers and. Cherokee from Dewey and get all of my oil changes and service work completed there but after this experience w Trey, I will not do business w Dewey again. I will drive yo Granger or elsewhere to another dealership to assist me.

You see that negative review a few months ago by Austyn Burfeind? Google his name - He's a salesman for Billion Buick GMC in Sioux Falls, SD. He's just upset the same dealership he works for sold him an overpriced used GMC Sierra at 9% interest.

I took my 2020 Jeep Cherokee to Dewey Dodge for service due to multiple warning lights on the dash. Tom, the service advisor, was honest and very knowledgeable. He diagnosed the problem, fixed it by the next day, and kept me informed throughout the process. I’ve always had bad experiences with dealers they over charge me and don’t keep me informed Tom was very honest and knowledgeable if you need to service your car ask for Tom.

Took my 2017 Jeep in Tuesday 19th to have 2 new Tierods and suspension done, that part went well, took 2 days. Now the funny part, I got a call from Tom saying it was done but takes up to 48hrs for my warranty to pay (never heard that before with my warranty cause used before elsewhere) and he was waiting for them to approve the card to pay my stuff, anyway was told my part was $300.00 meaning $100.00 for each, umm no I only pay $100.00 deductible whether one Tierod or both, inner or outer and suspension according to my bought warranty, so next ... Read More

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Google - Mar 29, 2024

Took my 2017 Jeep in Tuesday 19th to have 2 new Tierods and suspension done, that part went well, took 2 days. Now the funny part, I got a call from Tom saying it was done but takes up to 48hrs for my warranty to pay (never heard that before with my warranty cause used before elsewhere) and he was waiting for them to approve the card to pay my stuff, anyway was told my part was $300.00 meaning $100.00 for each, umm no I only pay $100.00 deductible whether one Tierod or both, inner or outer and suspension according to my bought warranty, so next thing I know is he took it to $150.00 😄I said no its only $100.00 plus tax, my warranty paid everything. So he said he didn't know why this was getting so high on payment and would call back. So he TRIED to get $200.00 more out of me, I called my warranty spoke to them and told them what was going on, they said we already approved the work and you only owe $100.00 for your deductible. I already knew all this before I took in because I call my warranty and find out if covered and my payment, so the supposedly trusted business whos suppose to be honest one person tried cheating me out of $200.00 more. Take my advise, dont try cheating your customers because we don't tell you everything we know, all I said was its covered under warranty. Now I went in yesterday only because I got a call wanting to buy my 2017 Jeep with only 58,000 miles so went in, was valued at $15400.00 I always go somewhere to get done beforehand, well they only offered $9,000 and said we can give more if you buy a NEW ONE from US🤣🤣What a joke this place is, my own credit union offers more than these people did. Gave 3 stars cause did good on Suspension and Tierods but dont like the lying and trying to take advantage of customers but got caught by one. Call your warranty people before going in.

This is more of a review for the service department as I have not experienced sales, etc, here. I've been getting my oil changed here since I moved to Iowa 3 years ago. The staff is always very nice and courteous. And, the Dewey locations have a special oil change package which includes 3 oil changes (and a bunch of other perks) for about $200. Considering my car runs on full synthetic, it's a great deal. The only issue I have had was when I got my oil changed in 2021 and the check engine light came on right after. After bringing ... Read More

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Google - Mar 18, 2024

This is more of a review for the service department as I have not experienced sales, etc, here. I've been getting my oil changed here since I moved to Iowa 3 years ago. The staff is always very nice and courteous. And, the Dewey locations have a special oil change package which includes 3 oil changes (and a bunch of other perks) for about $200. Considering my car runs on full synthetic, it's a great deal. The only issue I have had was when I got my oil changed in 2021 and the check engine light came on right after. After bringing it back to the shop they said that the air filter nozzle was broken "due to normal wear". I had literally never opened the engine hood at that point and the only people who had were them and my home dealership in Virginia (which I had seen a year earlier). I took my car to two other dealerships and they agreed that the air filter nozzle was broken but due to mishandling. I brought this up to the service manager at Dewey in Ankeny at the time and he denied responsibility which left me with the check engine light on and no 4WD due to the closed air unit having a break. Kind of a big deal in midwestern winters. Anyway, they've never done anything to rectify the situation and I'm not about to spend $300 on an air filter piece that I didn't break. I have noticed that the service department gets quite a bit of turnover but the company should always correct their employees' mistakes. Maybe that's just how they operate in Iowa. I have continued to come back for oil changes because I bought the package and they're only honored at their locations. I believe they said there are 3 locations in the metro. I recently re-upped on the oil change package because I don't see that service manager anymore (Cody?¿) Hopefully, they practice more responsible business ethics now. Other than that, the people here are nice. They're always good to my dog when we have to come in. The waiting area is pleasant. There's a nice coffee machine, and they have snacks and TVs as well as plenty of seating. The staff that is here now seems thorough and more informative than those of previous years. That might be their saving grace.

The Dewey service department is excellent! We have a vehicle that we’ve taken to a reputable shop in Ankeny for electrical repair. He couldn’t fix it and recommend Dewey. Dewey fixed it immediately along with other issues we had requested. They sent me a video showing what they were repairing/replacing. Super pleased with their service!

I recently brought my jeep into the dealership to get some work done on the battery. Nolan was my contact as my car was getting worked on. He was very helpful and always made himself available if I had questions. Thank you for the professional service, Dewey!

Had extensive engine and transmission work done. A job well done too. That 2500 Power Wagon RAM runs like it's brand new.

TL;DR: Overall, we'd definitely recommend this dealership! Justin was great to work with throughout the entire process, he was very knowledgeable and friendly. Do your research and know what your trade-in is worth and be ready to haggle on the trade-in value (the Sales Manager told us they're a "no-haggle" dealership, so don't expect them to budge on the sticker price) and you'll probably end up with a "Tonight Only" final offer from them. It worked for us and, so far, we love our new Durango! Pros: The price and condition ... Read More

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Google - Dec 5, 2023

TL;DR: Overall, we'd definitely recommend this dealership! Justin was great to work with throughout the entire process, he was very knowledgeable and friendly. Do your research and know what your trade-in is worth and be ready to haggle on the trade-in value (the Sales Manager told us they're a "no-haggle" dealership, so don't expect them to budge on the sticker price) and you'll probably end up with a "Tonight Only" final offer from them. It worked for us and, so far, we love our new Durango! Pros: The price and condition of the vehicle we bought was great! Our salesman, Justin Carter, was great to work with! I emailed the dealership that morning and set up a time to come look at the vehicle, it was all ready for us by the time we arrived for the appointment! We had to haggle on our trade-in value a bit as they initially offered well below KBB but finally came to what we felt was a good deal! Cons: My only disappointment was that I felt the Sales Manager wasn't completely honest with us. She said that the vehicle we were looking at was just able to be shown as of that day because they just received the title for the vehicle the day prior; though we found the listing the week prior and CarGurus said the vehicle had been at that dealership for 30 days, and I also overheard her tell a couple at the next table over the exact same thing for a different vehicle. I understand CarGurus could be wrong and that it may have coincidentally been the same case for both vehicles, but it felt like a rehearsed sales pitch to me.

Jake in body shop was super helpful and knowledgeable

Great service

Great service & very helpful mechanics.

Had an absolute amazing experience with Dewey this morning with trading and purchasing! these vehicles are priced to sell, BUT also the entire staff works hard to get your business and the best rates!

It was great

Great service and communication

2019 wrangler they charge 100 to see if it’s covered by warranty. Bought new from them, they are the only ones who have worked on it. I bought extended warranty. Issue with seat latch broke. Frozen screen. Jeep payment 700 a month. Yet I pay for them to see who’s bill it is? It’s all my bill. I paid for all of it. Why 100 more? Asked a lot more questions. Still not happy. Seat not covered (most likely) frozen screen has to do it for them… upgrade not covered.

Friendly quick experience.

Grant was the best! He was very friendly and helpful. My Jeep was in for service for 2 1/2 weeks and Grant made sure I had a rental even though there weren't any available. Dewey took care of the rental as well. The service techs changed in the midst of my service so it seemed like maybe communication was forgotten. I didn't hear from anyone for a week and then I had to make the call for an update. Again Grant stepped in and smoothed that over. I give Grant a 5 * rating for his customer service.

Jared was very helpful and understanding with helping me get my new Jeep at a price I could afford.

Fast and easy

I went to Stew Hansens which is a competitor in which they insulted me and my wife when we were discussing the finances and purchasing of a gladiator. I called and spoke to Amani one of the sale people at Dewey. She worked with me and helped me find a gladiator I liked and fit into the budget I wanted. The finance and staff were great and I am very happy with the whole experience. I will go back and send people there just because they are professionals and just not trying to push you into something that you are ... Read More

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Google - Aug 26, 2023

I went to Stew Hansens which is a competitor in which they insulted me and my wife when we were discussing the finances and purchasing of a gladiator. I called and spoke to Amani one of the sale people at Dewey. She worked with me and helped me find a gladiator I liked and fit into the budget I wanted. The finance and staff were great and I am very happy with the whole experience. I will go back and send people there just because they are professionals and just not trying to push you into something that you are not comfortable with. 5out of 5!! Thanks 😊

Dewey fixed our problem that another dealer couldn’t even find the correct cause of the problem

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Great service at Dewey Chrysler Jeep. Reasonable wait time and all of the employees were very courteous. Would highly recommend!

James was super nice and very attentive. Scheduling was simple online and I was in and out in less than an hour. Highly recommend!

Fast service.Kept us informed what was going on.Clean waiting area.Friendly service area

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good service good employees

My 2014 Jeep wouldn’t go into gear reliably and had a throttle control warning light. After a week in the dealer’s service center, the issue was diagnosed as a weak battery. They charged more than $600. In the past I would have done this work myself (a lot faster and for a lot less money) and the issue was more straightforward to diagnose myself or with the help of an auto parts store.

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The ENTIRE staff was friendly and helpful! Hayleigh made the process so easy and James got the financing we needed!! Thank you so much!!